Terms of Service
The website https://welloclock.com/ and all published content on this page are the property of i4 doo. The content may only be used for non-commercial purposes. They may not be reproduced, copied or distributed in any other way without the written permission of the company.
The company reserves the right to make any changes to the content published on the website https://welloclock.com/ .
General Terms and Conditions
Welcome to the website welloclock.com, managed by the company i4 doo, Kranjska cesta 2, 4240 Radovljica (hereinafter: the company).
These general conditions apply to all activities enabled in the online store accessible at welloclock.com (hereinafter the website). The general conditions are binding for all Users. Please read the terms carefully. If you do not agree with the terms, in whole or in part, you must not use our website. The General Terms and Conditions represent a concluded contract between you and the company.
The website is provided on an ``as is'' basis, the company makes no warranties or guarantees, either express or implied, regarding the title, merchantability or fitness for any purpose for the products offered on the website.
The website owner will use due care to try to ensure the accuracy and up-to-dateness of the information on the website. At the same time, it reserves the right to change the content of the website or stop supplementing it at any time, without any prior notice. Also, the website owner may change the services, products, prices or programs described on this website at any time and without any notice.
The company is i4 doo, Kranjska cesta 2, 4240 Radovljica, which is the owner and manager of the website welloclock.com.
˝Website˝ is a website accessible at https:/welloclock.com/, which is managed by the company and where the online store operates.
"User" is any natural person who uses the website.
˝Buyer˝, ˝You˝ or ˝You˝ is any natural person who makes a purchase in the online store.
"Consumer" is a natural person who acquires or uses goods and services for purposes outside of his professional or gainful activity. For the purposes of these general conditions, all Buyers are also Consumers.
WELLOCLOCK.COM ONLINE STORE
The general business conditions determine the operation of the online store, the rights and obligations of the user and the online store, and regulate the business relationship between the online store and the customer. The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.
Confirmation of the general conditions upon placing an order through our online store constitutes a binding contract between you and the company. We urge you to read the general business conditions in detail before confirming the order. Disagreement with our general business conditions means that you cannot use the services of our online store. It is also not possible to partially agree to the general conditions. In order to make a purchase, you are obliged to accept the general conditions in their entirety as they apply at the time of making the purchase.
Using the online store
The company operates an online store in accordance with the general terms and conditions. The online store is available to Customers at all times, and the company reserves the right to temporarily disable or terminate the online store without prior warning.
Due to the maintenance and updating of the online store, there is a possibility that the online store will be temporarily unavailable or that the execution of payments will be temporarily disabled. The company is not responsible for any damage that may occur to you during the maintenance and/or updating of the online store.
Making a purchase in the online store
The purchase contract between the provider and the buyer is concluded the moment the buyer confirms the order (the buyer receives an email with the status "Order confirmed"). From this moment, all prices and other conditions of purchase are fixed and apply to both the provider and the buyer. The sales contract is stored electronically on the company's server.
Step: The buyer selects the desired item from the online store's offer and the desired quantity and confirms the selection by clicking the "Add to cart" button. In the case of purchasing several different items, the process can be repeated for each item. When the collection of items is finished, the buyer continues the purchase process by clicking the "Proceed to checkout" button.
- Step: In this step, the customer fills in a form with personal data that is (perhaps) necessary for the delivery of the desired order. After filling out the form, in certain cases, the buyer has the option to choose several different delivery methods, and to add additional products or services to the order. Before completing the purchase, the buyer has the option to choose from different payment methods. Depending on the selection made, the final value of the order for payment will be recalculated for the customer before completing the purchase. The buyer completes the purchase process by clicking the "Finish purchase" button.
- Step: After the purchase is completed, the customer is shown a confirmation message on the website that the order has been successfully placed along with the details of the placed order. The buyer also receives a confirmation e-mail to the entered e-mail address from point 2 with a summary of the order, instructions for using the ordered products and instructions for withdrawing from the purchase or filing a complaint if the buyer is not satisfied with the product or no longer wants it.
We inform you that upon confirmation of the order, you will be charged the full amount of the selected purchase, including any delivery costs or other costs applicable to the purchase. You will be informed of all additional costs before the purchase is made. Additional costs may also be related to the selected payment method.
Dates of digital lectures/workshops or live lectures
The company reserves the right to change the dates of all lectures and workshops. Purchasers of a lecture or workshop will have the opportunity to attend the next lecture or workshop. All buyers will be notified of this change in time to the e-mail address provided at the time of purchase.
Prices, payment methods and promotions
All prices on the Website are stated in EUR and include VAT. Prices are valid at the time of placing the order. The offer is valid until cancelled.
WARNING: This online store is an online retail store for end consumers only (B2C). Therefore, we do not enable sales to legal entities (B2B) via the Website and thus do not offer the possibility of issuing invoices to legal entities. The latter also means that even subsequent corrections of issued invoices from a natural person to a legal person are not possible, since the sales transaction is concluded exclusively with a natural person.
If you would like to establish a B2B relationship with our company and purchase larger quantities of products, please contact us at firstname.lastname@example.org.
The online store allows the following forms of payment:
Payment by credit card;
Payment via PayPal;
Payment by bank transfer to the company's TRR.
Payment by bank transfer to the company's TRR - in installments.
The company reserves the right to verify the selected payment method with authentication. We also reserve the right to further verify the payment method by asking you to send us a confirmation of the payment made.
You are informed that you are obliged to settle the costs of the order in full (including any costs related to the transaction itself and delivery), in accordance with the selected payment method. You guarantee that you have the ability and right to perform credit card transactions or with any payment method you have chosen.
Company details for payment by bank transfer to TRR:
IBAN: SI56 0201 0026 1338 336
Company name: i4 doo
Headquarters: Kranjska cesta 2, 4240 Radovljica
Tax number: SI20077521
Reference: order number
The website also offers discounts and other campaigns that lower the prices of products (hereinafter referred to as promotions). Each promotion is offered at a reduced price for a certain (limited) period, which is defined for each promotion separately. The reduced price applies to purchases made during the promotion period.
Please note that certain promotions are limited to new users who have not yet made a purchase in the online store. In this case, this benefit does not apply to existing users. Any attempts to take advantage of such promotions will be blocked immediately, and e-mail addresses used for abuse will be deleted without prior warning. As a rule, discounts and other promotions do not add up, unless this is explicitly stated at the time of the individual promotion.
When purchasing products, the company sends the relevant invoice to the customer's email address. The invoice shows the itemized price together with VAT and any other costs associated with the purchase.
The buyer is obliged to check the correctness of the submitted data before placing the order. The company does not consider later objections regarding the correctness of issued invoices.
Cost and delivery of goods
The price does not include possible delivery costs. The cost of delivery can be seen in the online store, where you have the option of choosing delivery. The company offers two delivery methods: standard and express. The key difference between these two delivery methods is that orders with express delivery are processed and packed as a priority. Before choosing a delivery method, please check the price indicated for each selection. At the end of the order, you will see a price overview, which is divided into purchase cost, delivery cost and total cost.
In the case of cash on delivery, the delivery service calculates the commission when the package is delivered, as was calculated when the order was placed. In case of payment of the order by credit card or Paypal at the time of placing the order, there is no such cost.
The ordered products will be delivered to the address you specified as the delivery address.
The expected delivery date is available to the Customer when placing the order. The company reserves the right to extend the delivery period in the event of increased demand or delivery service delays. Deliveries are mostly made in the morning. In the event that you cannot pick up the shipment at the time of delivery, the delivery service tries to coordinate the method and place of delivery with the customer.
If the delivery person fails to contact the customer, the delivery attempt will be repeated on the next working day, and in case of a second failure, the product package will be returned to the sender.
For unsuccessfully delivered pre-paid orders, the purchase price will be refunded automatically within 8 (eight) working days after the warehouse registers the return of the package or when the Company determines that the package was not successfully delivered.
Safety warnings for the use of all products
The use of products from our online store may be associated with a certain risk to health and life. You acknowledge and expressly agree to understand that the use of such products involves such risk that you fully accept. By ordering and/or using these products, you agree to be aware of such risks, which may include the risk of illness, injury, disability or death. You assume full responsibility for any consequences that may arise from ordering and/or using the products.
Before using each product, it is necessary to read the instructions for use.
Every product must be tested in a safe way before use. If you are not completely sure how to test the product, please do not use the product, inform us about it or return the product.
The company does not assume any responsibility for any damage, direct or indirect, that may arise from the use of products ordered through the website, regardless of whether it was the correct or incorrect use of the product by the customer or a third party. This exclusion applies to the fullest extent permitted by law.
In case of a compensation claim against the company, the company limits its liability for damage to three times the sales value of the product.
We strive for as detailed and correct description of products and images as possible. Nevertheless, we cannot guarantee that all the given product information and their images are completely accurate. Certain products may be obtained from different suppliers, so there may be minor deviations in the packaging or appearance of the product. These deviations in no way affect the quality or functionality of the product.
Right to withdraw from the contract - digital products
The buyer has the right to withdraw from the contract and request a refund within 14 days from the date of purchase. To exercise the right of withdrawal, the buyer must notify the seller in writing to the e-mail address: email@example.com. If the buyer withdraws from the contract, the company will reimburse him the purchase price received no later than 14 days from the date of receipt of the notice of withdrawal from this contract. The company refunds the purchase price using the same means of payment as was used to complete the order, unless expressly agreed otherwise.
Right to withdraw from the contract - physical products
The buyer who made a purchase through the online store has the right to withdraw from the contract. Withdrawal from the contract is possible within 14 days from the date of delivery of the order, which is communicated to the Company by the delivery service. The buyer does not need to give a reason for his decision. Withdrawal from the contract only applies to buyers who are natural persons who acquire or use goods and services for purposes outside of their professional or gainful activity.
You are considered to have submitted your withdrawal statement on time if you submit it within the deadline set for withdrawing from the contract. You can send your resignation by email. The consumer bears the burden of proof regarding the exercise of the right to withdraw from this article.
In the event of withdrawal from the contract, the Buyer is entitled to a refund or an exchange, but not a credit!
After giving the withdrawal statement, you must return the goods within 14 days from the day you gave the withdrawal statement. You return the goods to our company address. You are considered to have returned the goods on time if you send them before the 14-day return period expires. You must return the products undamaged in the same quantity and in the original packaging or packaging that protects the product in the same way as the original packaging. Damaged products, products in a changed quantity and in unsuitable packaging cannot be returned. Return the products as a package and not as a letter, and the package must be marked with the complaint code that you receive during the complaint procedure. If you do not mark the package properly (the package was sent without a complaint code), the latter can significantly extend the time it takes to resolve your complaint. In case of withdrawal from the contract, you only cover the costs of returning the goods, which we do not reimburse.
If you have already paid for the ordered goods, we will return all payments received, which you made due to the order, immediately, or at the latest within 8 working days from the return of the shipment to our address. The shipment is returned to our address when the warehouse registers it as a returned shipment. We reserve the right to withhold payment until the products subject to withdrawal are returned.
Payments received will be returned to you using the same means of payment that you used when making the purchase. In the case of payment to the company's transaction account, we will transfer the purchase price to your personal TRR that you entered in the form or to another TRR account that you will notify us of.
List of items for which withdrawal from the purchase is not possible or is limited to:
- about goods or services, the price of which depends on market fluctuations, over which the company has no influence and which may occur within the contract withdrawal period;
- about goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
- about goods that are perishable or expire quickly;
- on the provision of services, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it; (for example: cash on delivery fee, express delivery, package insurance)
- about the delivery of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
- on the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
- on the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; (for example: cosmetics, cleaners, polishing pastes and swimwear, underwear, socks)
- about the delivery of goods which, due to their nature, are inseparably mixed with other items; (for example: set/set, all products from the mystery box, both products from the 1+1 offer for free, which the customer receives as a gift)
- about the supply of alcoholic beverages, the price of which is agreed upon when the sales contract is concluded and which can be delivered after 30 days, and their actual value depends on fluctuations in the market, which the company has no influence on;
– concluded at public auctions;
- in which the consumer has specifically requested a visit to the company's home in order to carry out urgent repairs or maintenance. If, during such a visit, the company performs additional services that the consumer did not explicitly request, or delivers goods that do not represent spare parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods;
- about accommodation that is not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, in which the company undertakes to fulfill its obligation on a specific date or within a specific period;
- about the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service began based on the consumer's express prior consent and with the consent that he thereby loses the right to withdraw from the contract. (for example: downloaded digital content, e-book)
Warning: If you choose to return a product from which it is not possible to withdraw from the purchase, outside the 14-day deadline for withdrawing from the purchase, outside the 14-day deadline for returning the item after notification of withdrawal from the purchase, or a product that was not purchased in to our store, we will return such a product to you only upon payment of EUR 10, which represents the cost of processing an unjustified complaint, otherwise we will destroy the product.
Settlement of liabilities and non-payment
In case of non-payment of obligations by the buyer, he may be additionally charged the costs of reminders and default interest, according to the applicable legislation.
The buyer is obliged to check whether he received the invoice to the e-mail address in all folders in the e-mail.
It is also the buyer's duty to notify us of any errors on the account via the e-mail address mentioned on the website.
It is the buyer's responsibility to pay his obligations for which he has a valid contract.
In case you find that your product is not working properly or you have received an inadequate or damaged product, you have available:
Enforce the delivery guarantee,
Enforce warranty on technical products and
Apply for a product complaint.
We offer you an additional guarantee of faultless delivery, which you can take advantage of within 48 hours after receiving the product.
If your product was damaged during transport or does not match your order, please notify us of the error within 48 hours of delivery. In doing so, send us a photo of the package (where the label is also visible) and of the received product, on which the place of damage is clearly visible, via e-mail.
We will treat your request as a priority in the shortest possible time and arrange for a replacement of the product.
Late claims will be treated as a product complaint.
Product complaint due to material defect
If the product does not work properly or does not work according to your expectations, please write to us at firstname.lastname@example.org and we will help you with the necessary clarifications. In this way, you will avoid possible incorrect use of the product and damage to the product itself, as well as possible injuries to yourself or others.
If you find that your product does not work, you can complain about it and claim an actual defect in the product. See section vii for when a product has an actual defect. of these general conditions. You can only claim an actual defect if the defect already existed at the time of purchase, but was discovered later.
If your product does not work due to a material defect, please report the defect to us as soon as you discover the defect, but no later than within two months from the date of discovery of the defect. In doing so, you send us a photo or video of the non-functioning product via e-mail, from which it can be unequivocally concluded that the product is not working. If this is necessary, we will ask you to return the product to us for inspection and to identify a defect in the product.
We will not be able to consider complaints for products that we find to have been damaged due to incorrect or inappropriate use or behavior that is not absolutely necessary to determine the nature, properties and functioning of the goods. If you wish to take such a product back after rejecting the complaint, we will send it to you and charge the costs associated with the delivery of such a product.
If you are claiming an actual error, you can request:
rectification of a defect in the goods or,
pro rata refund.
You can find a summary of the process in the "Complaints and Complaints" tab at the bottom of the website.
Warranty for technical products
Certain items in our offer are covered by a 12-month warranty. You can claim the warranty only for technical items and electronic devices in our offer. The warranty runs from the date of receipt of the goods. You can claim the guarantee in accordance with Article 19 of the Consumer Protection Act on the basis of an invoice, which is valid as a guarantee certificate.
The company reserves the right to refuse the guarantee if the invoice is not attached to the claim or if the invoice is illegible or is otherwise incomplete.
The warranty does not apply in case of:
wear and tear due to use;
defects resulting from incorrect, improper and negligent use of the item.
The products for which you are claiming a warranty must be inspected, so attach photos or videos demonstrating the error. If necessary, we will ask you to return the product to us so that we can inspect it.
In the event that we approve your warranty claim, we will provide you with a new product, and you also have the right to request a repair of your product, but we remind you that the repair period is longer than the delivery period for a new product. If the repair takes more than 45 days, we will replace the product with a new one, and if this is not possible, we will fully refund the purchase price for the product.
You can find a summary of the procedure on the "Warranty exchange" tab at the bottom of the website.
WARNING: i4 doo only accepts returns for those shipments that contain products purchased through the Website. Any shipments sent by an individual that do not contain products purchased from us will be returned to the sender at their expense.
A factual error
When the error is real:
if the thing does not have the properties necessary for its normal use or for traffic;
if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
You can find a summary of the procedure and a form for asserting a factual error in the "Complaints and Complaints" tab at the bottom of the website.
The company bears responsibility for physical defects in the goods that appear within two years of the discovery of the defect, and the company is obliged to respond to complaints within 8 days.
Availability of information
The provider undertakes to always provide the customer with the following information:
company identity (company name and registered office, register number),
contact data that enable the user to communicate quickly and efficiently (e-mail, answering machine),
essential characteristics of goods or services (including after-sales services and guarantees),
the final price of the good or service, including taxes, or the method of price calculation, if due to the nature of the good or service it cannot be calculated in advance,
product availability (every product or service offered on the website should be available within a reasonable time),
payment terms, terms of product delivery or service performance (method, place and deadline of delivery),
information about any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance,
time validity of the offer,
conditions, deadlines and procedures in case of withdrawal from the contract; in addition, also about if and how much the costs of returning the goods are,
explanation of the complaint procedure, including all information about the contact person or customer service department,
familiarization with responsibility for factual errors,
the possibility and conditions of after-sales services and voluntary guarantees, when necessary,
errors may occur during the preparation of the website, which are beyond our control and for which we are not responsible. In the event of a large discrepancy in prices or technical characteristics of the product, we will inform you about this when placing your order.
Data on registration in the register, indicating the register and registration number:
Company name: i4 doo
Headquarters: Kranjska cesta 2, 4240 Radovljica
Registration number: 6771190000
Tax number: SI20077521
Registration in the registration authority: 30.1.2015
SKD: M74.100 – Design, arrangement, decoration
Out-of-court settlement of disputes and other legal remedies
The company does its best to resolve any disputes amicably, but if this is not possible, the court in Kranj will be responsible for resolving these disputes.
Dispute resolution platform
In accordance with legal norms, the company i4 doo does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute, which can be initiated by the consumer in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.
More information about the dispute resolution platform is available on the website http://europa.eu/rapid/press-release_MEMO-13-193_en.htm.
The company will contact the user via means of remote communication only when this is necessary for the execution of the order.
The company offers support to users at the e-mail address email@example.com
We may contact users for commercial purposes if the user consents to this or if the user has already made a purchase in the online store, in which case the communication will be.
clearly and unequivocally marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions and other marketing techniques will be marked as such.
Data, image and text materials and any other materials (e.g. video content, graphics, sketches, etc.) located on the website are copyrighted works and as such protected by copyright and/or intellectual property law.
By purchasing products or using the website, the User does not acquire any copyright, ownership or intellectual property rights in the products and/or the website. The user may use the materials only for their own, non-commercial purposes.
LIMITATION OF LIABILITY
Subject to the limitations of liability presented in these general conditions, the company further explains as follows below.
If you decide to use the online store and/or the website, you agree that you have done so voluntarily and assumed any risk. The website and store are provided "as is", without any guarantee, direct or indirect. Any limitations of liability set forth in this section or elsewhere in these terms and conditions shall apply to the fullest extent permitted by law.
The company does not guarantee the operation of the online store and its functions, nor does it guarantee that the online store will work without errors, without viruses or any virus-like harmful software. Also, the company does not guarantee that the information published on the website is accurate and complete. The company does not guarantee any damage, including, but not limited to: direct, indirect or consequential damage that may occur or originated from the use of the website.
If you decide to use the online store and make a payment through this store, you expressly agree that the use is at your own risk and you bear all the risks associated with making payments through the online store, including, but not limited to, failed payments on the site User, payment errors and payment refund errors in the event of a complaint. This exclusion applies to the fullest extent permitted by law. The company bears no responsibility for any damage that may arise from the use of the website and/or the products available in the online store.
Signed contract. The General Terms and Conditions together with the completed order for services through the Website and all sub-pages of this Website have the nature of a contract concluded between the customer and the company.
Independence of provisions. In the event that any of the provisions of these general terms and conditions is found to be (in whole or in part) illegal, void or invalid in any other way, such provision shall be deemed to be deleted (in part or in whole), and the rest of the general terms and conditions shall remain in force .
Full business ability. The user guarantees that he has full capacity to assume the rights and obligations arising from these general terms and conditions. You warrant that you do not need the consent or approval of any third party to perform your obligations under these general terms and conditions.
Acquaintance with the terms. You warrant that before accepting the terms and conditions, you have read them and are fully aware of these general terms and conditions, in particular the limitations of liability that are established.
Contract law. The law of the Republic of Slovenia applies to these general conditions. Courts in the Republic of Slovenia are competent for all disputes arising from these general terms and conditions.
Changes to Terms. You do not have the right to change or waive, in whole or in part, the validity of any of the provisions of these general terms and conditions. The company has the right to change these conditions at any time. Any changes will be posted on the website. You are deemed to agree to any changes by continuing to use the website. If you do not agree with the changes, you have the right to withdraw.
The whole deal. These general conditions constitute the entire agreement valid between the contracting parties. All prior agreements or negotiations, whether written or oral, are superseded in their entirety by these Terms.
Language versions. These general conditions are drawn up in the Slovenian language. Any version of these general terms and conditions in another language is created with the aim of offering easier access to the general terms and conditions. You agree and fully understand that in the event of any disputes, the Slovenian version shall prevail.
Meaning of terms. The terms used in these Terms and Conditions have the meaning as defined at the top of these General Terms and Conditions.